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Service and Support for Devices

Research Office Technology Support

Sam Kisko | Administrative Services Manager

Office: (304) 293-0081   Cell: (304) 376-2858   Email: sam.kisko@mail.wvu.edu
Location: 889 Chestnut Ridge Road (CRRB), Room 109

For major hardware issues for remote employees, you may also contact Dell directly. The service tag is located on most of the newer laptops, which includes the contact information for Pro Support. Dell will send support staff to a remote employee’s location to service the computer in question. The service tag will look like the image below.

Image showing a West Virginia University service tag on nearly all devices. It includes the model number, the service tag number, the warranty expiration date, phone number for ProSupport Plus, and an express service code.